Frequently Asked Questions
No. All facilities related consultants and contractors are to be engaged by the Facilities Office.
Please go to the emergency contacts page.
The heat is generally turned on around October 15. Air conditioning is generally turned on around April 15. These dates vary with the average weather conditions and temperature.
For office lock outs, please visit the IDEAL Office at 42 University Drive to sign out a key during normal University business hours.
For residence hall room lock outs, please visit the IDEAL Office at 42 University Drive to sign out a key during normal University business hours. After business hours, between the hours of 5-8 p.m. residents can call the University Police for lockout assistance. From 8:00 p.m. to 7:00 a.m. and all weekend long residents can call the Gryphon on call for lockout assistance. The Gryphon on call number is posted on staff office and Gryphon doors throughout each building. After the first lockout, all lockouts have a fee associated with them.
Lehigh has a single-stream recycling system, which means plastic bottles (no caps), glass, paper, and aluminum can all be put in the same recycling bin. For more information about Lehigh's recycling program, please visit the Sustainability Office website.
For question regarding technology (LAN, WiFi, printers, etc.) call the LTS Help Desk at 610-758-4357 (8-HELP) or submit a request here.
For questions regarding telephone service or repairs call the LTS Telecommunications trouble reporting line at 610-758-5463 or visit the phone system webpage on the LTS website.
Work Order Requests are submitted for buildings on campus requiring maintenance, building repairs or custodial needs. These may include hanging whiteboards in classrooms, changing light bulbs, plumbing or electrical repairs, comfort cooling and heating, trash and recycling, lawn care, leaf removal, as well as many others.
Space Requests are submitted when additional space is requested for allocation to a particular university department, function, or program. This may be a request for an existing space on campus, or for new space. Space requests may be permanent or temporary. All requests are reviewed by the Facilities department, and presented to the University Space Planning Committee for review and approval.
Project Requests are submitted for work that will physically alter University infrastructure. This includes everything from office, lab or classroom renovations/improvements to installation of specialized equipment, to capital projects and planning initiatives. Project requests must provide a funding source prior to any authorization. The funding source will not be spent or used without departmental approval. Depending on the scope of the project request, funding may be requested in phases to cover the design fees, construction, AV and/or furniture. Depending on the scale, location, and impact of the project, approval may be required by the Space Planning Committee, Capital Projects Group, and/or Board of Trustees.
Work order costs are outlined by the Service Level Agreement that identifies which services are funded by the approved Lehigh University allocated operating budget for Facilities, and those agreed upon optional services that will be charged back to specific departments, programs or units. It includes a general description of the custodial, maintenance, plant preservation and other services supported by the LU Facilities budget.
You can find the Service Level Agreement here.
Yes. Please contact the Facilities Office via email at infacpro@lehigh.edu.